Amazon UAE Account Deactivated Even After Submitting Authentic Invoices
Many Amazon sellers in the UAE and worldwide face a common issue: their Amazon seller account gets deactivated even after submitting authentic invoices. This can be very frustrating because you know your documents are real, yet Amazon still rejects them.
This problem is not limited to Amazon only — the same issue happens with eBay, Walmart, and TikTok Shop as well. In this article, I will explain why Amazon sometimes rejects genuine invoices, what documents they actually look for, and how you can protect your account from suspension.
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Why Amazon Rejects Authentic Invoices
Amazon often asks sellers to prove their supply chain authenticity. This means you must show where your products come from, who your supplier is, and whether the products are genuine.
But even if you submit correct invoices, Amazon’s AI systems (not human staff) may still reject them because:
- The invoice is missing key details.
- The formatting does not look professional.
- No Letter of Authenticity (LOA) is provided.
- Supplier details cannot be verified online.
- Supply chain proof is incomplete.
That’s why sellers need to prepare documents carefully.
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How to Prepare a Strong Letter of Authenticity (LOA)
A Letter of Authenticity is often required by Amazon. It proves that your supplier has authorized you to sell the product. Your LOA should include:
- Supplier’s full name and address
- Phone number, email, and official website
- A clear authorization statement
- Product details (ASIN, UPC, product name, etc.)
- Date, signature, and legal stamp or name
This document adds credibility when submitted along with invoices.
What an Authentic Invoice Should Contain
Amazon wants to see invoices that look genuine and professional. Your invoice must include:
- Invoice number and date
- Supplier’s logo and contact information
- Buyer’s details (your name, company, or warehouse address)
- Product details (UPC codes, quantity, and total amount)
- Order ID or reference number
Tip: You can use an invoice generator or ask your supplier to share invoices in a proper format.
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Supply Chain Documentation Amazon May Request
Sometimes, invoices and LOA are not enough. Amazon may also ask for supply chain proof, such as:
- Order confirmation emails from suppliers
- Payment proof (bank statements, order IDs, transaction details)
- Tracking numbers and shipping labels
- Product packaging pictures (front, back, inside the box, shipping label visible)
These documents give Amazon confidence that your products are authentic and your supply chain is real.
Why Accounts Still Get Deactivated
Even after submitting all documents, some accounts still face deactivation. This happens because Amazon’s AI verification system automatically flags missing or mismatched details. For example:
- Supplier’s phone number not working.
- Invoice details not matching with product listing.
- Low trust in unknown suppliers.
That’s why it’s important to double-check everything before submission.
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Final Advice for Amazon Sellers in UAE
If your Amazon UAE account is deactivated even after providing authentic invoices, do not panic. Instead, carefully review your documents:
- Make sure invoices are detailed and professional.
- Always include a Letter of Authenticity when possible.
- Provide complete supply chain proof.
- Double-check supplier details (Google them — Amazon does the same).
Remember, the issue is not always about authenticity. Most of the time, it’s about presentation and missing details.
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FAQ from Sellers
1. Why does Amazon reject a valid invoice even when everything matches?
“Amazon rejected it after 3 days saying ‘it did not pass their review’ despite the invoice matching all their requirements.” Reddit
Even when your invoice is valid and accurate, Amazon’s AI-based system may still reject it if it lacks a professional format or key supplier details. To strengthen your case, always include:
- Supplier name, address, phone, email, and logo
- Authorization statement and product identifiers (UPC, ASIN, product name)
- A Letter of Authenticity (LOA) adding further credibility
Providing a polished LOA and professionally formatted invoices increases your chance of acceptance.
2. Could typos or minor mismatches cause rejection?
“Typos, inaccuracies, or inconsistencies in the invoices you provide are the most common reason for denials… Even something super super small can be an instant decline.” Reddit
Yes—minor inconsistencies like small typos or mismatched company names between your invoice and Amazon Seller account can trigger rejection. Your documents must be flawless. Always double-check:
- Spelling and capitalization of business names
- All contact information fields
- Exact alignment with how your company is listed on Amazon
Even the smallest mistake can cause your case to fail automated checks.
3. What if Amazon says they “cannot verify the supplier,” even with real invoices?
“I provided the authentic invoices … Amazon are saying they are unable to verify the supplier.” sellercentral.amazon.co.uk
This usually means your invoice lacks certain supplier verification details, or the supplier appears to be a retail source rather than a wholesale distributor. To address this:
- Include supplier logo and complete contact information
- Add supporting documentation like order confirmations, shipping labels, tracking numbers, and supplier order notifications
These help Amazon verify your supply chain more effectively.
4. Can Amazon reject invoices from retail sources like Target?
“Target, Walmart and Kohl’s … none of them provides invoices … they send receipts and Amazon don’t accept them.” Reddit+1
Absolutely. Receipts or retail purchase documents are not the same as invoices. Amazon requires proper invoices from authorized distributors or wholesalers.
If you rely on retail receipts or documents which don’t meet Amazon’s invoice criteria—especially for ungating or verification—they will likely be rejected. Always use professionally-generated wholesale invoices.
5. Are there time limits on invoice validity?
“Amazon requires invoices under 365 days old.” Amazon Seller Central
Yes—Amazon often requires invoices to be issued within the past 365 days. Older invoices can be flagged and rejected.
If your supplier invoice is older, try to obtain an updated one, or include supporting proof such as recent order confirmation or supply chain notifications to demonstrate ongoing legitimacy.
